AI-Powered Customer Service Platform

AI-Powered Customer Service Platform

Developed an intelligent customer service platform using natural language processing and machine learning to automate customer inquiries and support.

Challenges

  • High volume of customer inquiries
  • Complex customer intent recognition
  • Real-time response requirements

Solutions

  • Implemented advanced NLP models
  • Developed custom intent recognition system
  • Optimized for real-time processing

Results

85%
reduction in response time
60%
decrease in support ticket volume
95%
customer satisfaction rate

Project Details

Client: TechCare Solutions
Industry: Customer Service
Duration: 8 months

Technologies Used

Python TensorFlow Natural Language Processing Docker AWS

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